Free Google review reply generator

A 5-star review waiting for a thank-you, a 2-star review that needs a calm answer: paste it, pick a tone, copy the reply that sounds like you.

The rules of a good reply

Always say thank you, even for a harsh review.
Negative review: apologise for the experience without blaming the customer, then offer to talk directly.
Never post personal data, prices or offers in public.
Keep it short: three or four sentences are enough.
Sign on behalf of the team.

How it works

Your review is read by an AI that writes three versions in the chosen tone, following these rules. If the AI isn't available, three hand-written templates matched to the rating are offered instead. The review isn't stored. Always reread the reply before posting it.

Reviews requested and replies ready, every week.

Ablyos asks every customer for a review at the right moment and drafts your replies, along with the website, front-desk agent and follow-ups, from €59 excl. tax a month. 7-day trial.

Try Ablyos for 7 days See the demo

In Ablyos.com: Customer reviews · See pricing

Frequently asked questions

Should you reply to positive reviews?

Yes. A short, personal thank-you shows the business reads its reviews, and encourages the next customers to leave one.

How do you reply to a negative review?

Calmly and quickly: say thank you, apologise for the experience, don't argue in public, and invite the person to contact you directly to sort it out.

Is the review I paste stored?

No. It's used to write the replies and then isn't kept anywhere. Replies are suggested by an AI: reread them before posting.

Can you ask only happy customers for reviews?

No: Google forbids filtering which customers are asked for a review. Best practice is to ask everyone at the right moment, for example right after a job well done.

More free tools

See what Ablyos would do for your business.

Or explore a full demo account, no sign-up: made-up business, nothing is sent.